Research: One of the greatest sources for choosing a mortgage company is your family and friends who have already worked with different ones in your area. Ask your friends who they chose and why. Don’t forget to ask them what they like or dislike about their mortgage company. If you happen to have a friend who works for a local lender, don’t be afraid to ask their opinion as well, but also don’t be afraid to choose a different company if you find one you like better than theirs.Do you want to learn more? Visit First Savings Mortgage Company of Louisville KY.
Another excellent resource you have is the internet. Research different financial lenders in your area. After you have done some preliminary research, research customer reviews online. Be aware that you will find both good and bad reviews about each lender, but be careful to pay attention to the things that you are specifically looking for in a mortgage company. Also consider using your local bank or credit union. They often give you a discount if you “bundle” all of your business with them.
Customer Service: When you are researching or even interviewing, make sure that their customer service is excellent. Remember, you will be working with this lender for the next 30 years and you want to make sure that they are more than willing to accommodate and help you. For example, if it takes them over a week to answer an email or return a phone call, you probably don’t want to be working with them. When looking at their customer service here are some things to consider:
- How long does it take them to answer your call or message?
- How fast do they connect you with the right person who can help you?
- Do they try to work with you or simply deny anything that is “against protocol”?
- How helpful are they?
- Are they polite and courteous?
- Do they deal with you honestly without mixed messages or hidden agendas?
- When you are finished speaking with them, do you understand more, have all of your questions answered, and feel like you’ve actually been helped?
Again, choosing a company with great customer service is necessary if you want a painless mortgage, both now and in the future of you home mortgage.
Mortgage Terms: The thing that you will think of the most when choosing your mortgage company, is which one will give you the best terms. These terms include things like your interest rate, the length of your loan, re-payment options, and closing costs. As you look, check to see who will offer you the best terms in your situation. Each lender will be a little different, but make sure that you know what you are looking for and who will best accommodate your mortgage needs.
Compare and contrast: Choosing the best mortgage company, may require a lot of hands-on work for you, but the benefits of carefully comparing and choosing the best one will pay off during the entire period of your loan. If you have to, write down the specifics of each lender including reviews, customer service, and loan terms on a separate piece of paper and compare them side-by-side. You can even plug-in the mortgage terms into an amortization schedule to find out which company will save you the most money.